1 - What is an S site?
It is a site for shops based in the real world. This site was created to be the digital reference for them so that the business owner and customer can access services and goods at any time and from anywhere around the clock, seven days a week, in addition to reaching new segments of customers and integrating into the world of online shopping in parallel with their work In reality.
2 - Who is the company operating the S website and where is it located?
Fikr Al Safwa Co., Ltd., the owner and operator of the S website, is a 100% Saudi company with Saudi and Arab cadres, based in Jeddah.
3 - ؟Who are the registered merchants on the S website
They are the owners of shops and showrooms located on city streets and have commercial and official records registered on the site with their trade names and their own identity
4 - ؟Who benefits from S site services
Business owners and the general public
5 - What are the conditions for joining S Dealers?
You must be the owner of a licensed activity to operate and the owner of an existing gallery or store
6 - How do I benefit from the site if I am not the owner of a commercial registry?
You can benefit from online shopping and access to services easily. You can also register on the site through the independent business page or the (Al-Haraj) page to view and order single or used goods, and here there is no requirement to obtain a commercial registration.
7 - I am the owner of a wholesale business. Do I benefit from the site services?
Yes, through the store page and when you add a product, display options appear in general or wholesale, then choose a sentence so that wholesale ads appear only to store owners registered on the site and the public cannot access them
8 - How can I register on the site?
You can register on the site through the login page below, click on Create an account, then enter your information And create a store after registration through the technical support page in the list Note: Make sure the GPS service is activated before attempting to register and create an account, so that the site can serve you properly
9 - ؟I have enabled GPS services but the location is not responding
This depends on the strength of your internet services and the quality of the device used to record. If you encounter this problem, you can solve it by trying to register frequently and making sure that the site is granted the required permissions through the notifications page and allowing the site to access your current location. You can also contact technical support.
10 - ؟I registered a store on the site but I am having difficulty adding products and how to display them
We explained all the details of the site in a practical way on our account on YouTube. You can log in and follow the steps. You can also contact technical support if you encounter a problem for which you cannot find an explanation.
11 - ؟Did you register on the site and did not verify the mobile number or email
Mobile phone number and email can be checked through the menu. Enter my account, scroll down and click on the icon to authenticate.
12 - I want to register a store, but my city is not registered in the system?
You can do this by choosing the closest city to you and then dropping the store's location on the map to the location you want while making sure of the correct entry so that your customers can reach you.
13 - ؟Why is the site asking me to locate me
So that we can provide you with the best service, to determine the distance between you and the stores, to show the stores near you, as well as to search for offers and jobs closest to you.
14 - ؟We are a company with chain of branches. Can all branches be registered with one account
Yes, it is possible, and branches can be separated with different accounts.
15 - ؟Can I add an account manager or someone who tracks sales with limited powers
Yes, this is possible. First, the person to be registered must be a store manager who registered on the site as a regular user and verified the e-mail, then logged into my store page, then entered store settings to add a manager, then chose store permissions, by clicking on the Add Manager icon and entering the e-mail that was previously authenticated , An email will be sent to the administrator to activate his powers.
16 - What are the powers of the account manager؟
An account manager can add and delete products, enter prices and specifications, respond to customer requests and inquiries, coordinate logistics (delivery), and can be a manager of more than one account at the same time.
17 - When will the shopping cart service and payment through the site be provided?
.soon, God willing
18 - ؟What is the current payment policy on the site
.Currently, payment can be made upon receipt through the available shipping companies
19 - ؟In the event of a disagreement between the customer and the store, do I have to contact technical support
We are regulated and not a legal body, we only intervene when there is a breach of privacy of one of the parties or when there is fraud proven. You can .communicate and the store account will be frozen only, and all financial or other legal claims submitted by official authorities only
20 - ؟How can I benefit from all site services
.On the site explanation page or through the site’s social media accounts, you will find everything you want to know
21 - ؟Does the site share my site as a customer of the stores or to any other party for the purpose of marketing or otherwise
.No, the site only shares stores and service provider sites with the beneficiary customer segment only
22 - ؟I have ideas and ambition to work with the S site team as an individual or as a company, can I
.Yes, we are honored to communicate with us on our accounts on the communication sites or through technical support or correspondence via e-mail
